THE YES METHOD™ – PRIVACY POLICY
Last updated: 30 October 2026

Introduction
The YES Method™ is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who We Are
The YES Method™ is operated by The YES Method™, 63 Alcester Rd, Studley, B80 7NJ, United Kingdom.

We are the data controller responsible for your personal information.

Information We Collect
We may collect and process the following information:

• Name
• Email address
• Telephone number
• Postal address, for physical products such as the YES Planner and Daily Dashboard
• Business information you provide, including figures entered into the Revenue Leak Calculator
• Course progress and participation data
• Information submitted through contact forms or when booking a discovery call
• Purchase and transaction information
• Community participation and engagement data
• Recordings of group coaching calls, which may include your voice, image and anything you share during the call

Payments are processed securely by our payment providers. We do not store your full card details.

How We Use Your Information
We use your information to:

• Deliver course content, products, coaching and training
• Process purchases, deliver physical products and manage access
• Communicate important updates and account information
• Provide support and customer service
• Improve our products, services and customer experience
• Send marketing communications where you have given consent
• Comply with legal obligations

Our Lawful Basis
We process your information on the following grounds:

• Contract: to deliver the products and services you have purchased
• Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.
• Legitimate interests: to run and improve our business, provided this does not override your rights
• Legal obligation: for example, keeping financial records

Group Coaching Call Recordings
Group coaching calls on The YES Method™ Accelerator are recorded so members can watch them later. Recordings are shared only with members of the programme and are not used for marketing without your separate permission.

If you would prefer not to appear on a recording, you can keep your camera off or submit your questions in writing before the call.

Data Protection
Your information will never be sold to third parties.

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration or disclosure.

While we take appropriate precautions, no online system can be guaranteed to be completely secure.

How Long We Keep Your Information
We keep your information only for as long as we need it:

• Account and course data: for as long as you have access to the programme
• Purchase and financial records: 6 years, as required for tax and accounting purposes
• Marketing data: until you unsubscribe
• Group coaching call recordings: for as long as the programme content is available to members

Marketing Communications
Where you have given consent, we may send you emails about The YES Method™, our products, services, updates, resources and offers.

You can unsubscribe at any time by clicking the unsubscribe link in any of our emails.

Third-Party Services
We use trusted third-party providers to help deliver our services, including:

• Kajabi, for course hosting, our website, community and email
• Kajabi Payments (powered by Stripe) and PayPal, for payment processing
• Calendly, for booking discovery calls
• Delivery and postal services, for physical products
• Analytics and advertising tools, where you have consented to cookies

These providers only receive the information they need to perform their services and are required to protect it.

International Transfers
Some of our providers, including Kajabi and Calendly, are based in the United States. Where your information is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Extension to the EU-US Data Privacy Framework, or another approved mechanism.

Your Rights
Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to how we use your information
• Receive your information in a portable format
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Cookies
Our website uses cookies and similar technologies to support website functionality, improve your experience and analyse website traffic.

Essential cookies are needed for the website to work. Non-essential cookies, such as analytics and advertising cookies, are only used with your consent, which you can give or withdraw through our cookie banner. You can also manage cookies through your browser settings.

Children
Our services are intended for salon owners and business professionals aged 18 and over. We do not knowingly collect information from children.

Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

Contact
For any privacy-related enquiries or requests about your personal information, please contact:

The YES Method™
63 Alcester Rd, Studley, B80 7NJ, United Kingdom
Email: [email protected]
Instagram: @yes_method

Complaints
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to resolve your concern first, so please contact us before going to the ICO.