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THE YES SALON LEAK FINDER™

Discover what’s really costing your salon money.

You’re working hard. Your team is busy. Clients are coming through the door. But is your salon performing as well as it could?

In just 12 questions, discover where hidden opportunities might be costing you revenue, time and consistency. No complicated figures. No spreadsheets. Just honest answers.

Question 1 of

How many people work in your salon?

Just me 2–4 team members 5–9 team members 10+ team members

Approximately how many clients does your salon see each week?

Under 50 50–100 101–200 Over 200

How do you know your team is recommending treatments to clients?

We track recommendations for every eligible client. We have a standard, but don’t always track it. I check treatment sales in our software. I assume they’re recommending them.

How do you know your team is discussing homecare with clients?

We track personalised recommendations consistently. Most team members recommend products, but we don’t track every conversation. I look at retail sales to judge performance. I’m not confident these conversations happen regularly.

How do you know rebooking is discussed with every client?

We track whether rebooking was discussed, including when clients decline. We have a standard, but it isn’t always followed. I check our rebooking percentage afterwards. I rely on individual team members to remember.

How consistently does every client receive a thorough consultation?

We have a clear consultation standard that is regularly checked. Most clients receive one, but the standard varies. Consultations depend on the stylist and appointment type. We don’t have a consistent consultation process.

How consistent is your team’s performance?

We have clear standards and regularly coach everyone against them. Most of the team performs consistently, with occasional gaps. A few strong performers carry much of the salon’s results. Performance varies significantly between team members.

When a new team member joins, how do they learn your salon’s standards?

We have a structured onboarding process with regular coaching. We explain our standards, but training isn’t always consistent. They mainly learn by watching other team members. We don’t have a formal onboarding process.

How much does your salon rely on you personally to keep everything running?

Very little: my team follows clear systems without me. Occasionally: I still need to step in. Quite a lot: I’m regularly checking and chasing. Completely: things start slipping when I’m not there.

When you’re not in the salon, how do you know what’s happening?

I have daily visibility of team behaviours and performance. My manager updates me, but I don’t see everything. I check reports after the day or week has finished. I don’t really know unless something goes wrong.

What’s your biggest frustration as a salon owner right now?

We’re busy, but we’re not making enough money. I feel like everything depends on me. My team doesn’t consistently follow the same standards. Clients don’t always receive the experience I want them to have. Things are running well, but I want to maintain and improve our results.

If nothing changed in your salon over the next six months, how would you feel?

Confident: we’re heading in the right direction. Slightly frustrated: I know we could do better. Worried: something needs to change. Exhausted: I can’t keep running things this way.

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Your answers have been scored. Enter your details and we'll email you your result, what it means for your salon, and the first thing to fix.

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Your Leak Report is a quick self-assessment based on your answers, not a full review of your salon's finances or operations.

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